Frequently Asked Questions

This is the FAQs for Our Card Products & Printer Support.
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Here’s a list of FAQs complied from our customer support team:

1. What is the lead time for production?

The usual lead time is 8 to 10 working days upon confirmation of artwork or sample card approval.

2. I don’t have a graphic designer, are you able to assist with the artwork?
We can assist with basic layout provided all necessary components that is needed is available but if creative concepts or construct any components, i.e. logo, missing fonts, background, etc. is needed there will be surcharge depending on type of package you select.
3. Could you assist top up with value on customized Cepas Card (Ezlink or NETS Flashpay cards)?

Yes, we can assist with top up on the cards, however, there will be an administrative service charge for each card top up.

4. Any installation or training provided if we purchase your card printers?

Yes, installation will be provided together with training but all have to be done within the same day and same location. There will be further charges if re-installation or training to be activated again.

5. Is there any artwork template for me to input my card design?

Yes, We will email you the artwork guidelines for your reference.

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